Braden Ream

Braden Ream is co-founder and CEO of Voiceflow, the collaborative platform for designing and launching conversational AI agents. He splits time between San Francisco and Toronto and writes publicly about trust, automation design, and how support teams should run the agents they ship.

Building a collaborative conversation design company

Voiceflow grew from conversation-design tooling into a fullstack agent platform for chat and voice. Under Ream the company raised multiple rounds, including a $20M round and a later $15M raise focused on end-to-end agent building and hosting.

On trust and the support team of the future

In essays such as Trust is an architecture, Ream argues trust in an AI agent is engineered through ownership, evaluation, and release discipline rather than a clever prompt. He also writes that support teams should be promoted from answering tickets to owning the agent that answers them.